Terms and Conditions

Credit Policies
Credit terms require payment in full no later than 30 (thirty) days from invoice date, provided BetterCountermats.com has approved the account for credit. If credit has not been approved in writing by BetterCountermats.com, other terms must be arranged in writing prior to production. Invoices unpaid after thirty days are delinquent and subject to a service charge of 1.5% per month (18% per annum) until paid. Accounts which become sixty days delinquent from invoice date will automatically revert to prepay before shipment or C.O.D. status until account is made current. The first prepay or C.O.D. billing will include the pending shipment charges and the balance of all delinquent invoices. All new customer accounts are prepay or C.O.D. until a completed credit application has been submitted by customer and approved by credit department of BetterCountermats.com.

Visa and MasterCard credit cards are accepted for payment with a service charge of 2.6% of the total order billed. American Express credit cards are accepted for payment with a service charge of 3.5% of the total order billed. Charges will appear as "BetterMousepads.com" on your credit card statment. Debit cards are not accepted at this time.

Return Material Authorization (RMA)
In the event that complete parts do not meet Customer's requirements, Customer must contact BetterCountermats.com within 14 days of invoice date and receive an RMA number. Generally, parts claimed to be defective must be returned to be credited or corrected. Return of parts for inspection by BetterCountermats.com is not to be construed as an admission of the claimed defect by special or consequential damages unless otherwise agreed to in writing by BetterCountermats.com.

Cancellations
Customer may cancel any Purchase Order, in writing, prior to shipment of the completed part. Customer shall be liable for charges for any such cancellation based upon the percentage of completion of the part. Cancellation charges will also include all materials that are on open Purchase Orders for customer that cannot be stopped or canceled by BetterCountermats.com. Customer also agrees to pay reasonable charges for administrative costs incurred by BetterCountermats.com in procuring and stocking materials.

Shipping
Shipping terms are F.O.B. shipping point, unless otherwise specified in writing. Upon delivery of goods to carrier, buyer assumes risk of loss and damages resulting from any cause whatsoever. Shipping dates are approximate unless guaranteed in writing.

Purchase Orders
Written Purchase Orders are required prior to manufacturing of parts. A Purchase Order is an exclusive agreement between BetterCountermats.com and the issuer of a Purchase Order. The order will be accepted and manufacturing will commence only after a signed order acknowledgement is received from the customer. Artwork must be received by date specified on the order acknowledgement or ship dates may be in jeopardy.

Overruns And Underruns
Unless otherwise specifically stated on Purchase Order, overruns and underruns of 5% shall be deemed acceptable by customer. Customer will be billed for actual quantity shipped. It is the practice of BetterCountermats.com to use excess overruns as samples for advertising. If parts should not be used as samples, customer must indicate so in writing.

Applicable Law
The validity, interpretation and performance of these agreements shall be governed by the laws of Alabama and this agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors, assigns, heirs, executors and personal representatives. Any disputes arising from work performed by BetterCountermats.com shall be argued in the jurisdiction of BetterCountermats.com, Alabama.

Copyright And Trademarks
Customer is to hold BetterCountermats.com harmless when reproducing materials supplied by Customer. It is the Customer's responsibility to ensure that all materials supplied for reproduction do not violate copyright or trademark restrictions. This includes, but is not limited to, installation of software in violation of licensing agreements, excerpted text, electronically generated images, Artwork, transparencies etc. BetterCountermats.com assumes no liability for customer's use or misuse of copyright materials.